FAQ
Detailed answers to your questions about Vivanti
Explore the frequently asked questions to get in-depth and clear answers on everything related to Vivanti. From our design philosophy to order management, shipping, and returns, we are here to provide you with all the information you need to fully enjoy the Vivanti experience. If you cannot find the answer you are looking for, please do not hesitate to contact us directly. Your satisfaction is our priority, and we are here to make your experience with Vivanti extraordinary in every respect.
General Info
"Vivanti" evokes a sense of life and vitality, reflecting our mission to infuse every creation with a vibrant energy and a timeless essence.
Every Vivanti product is the result of meticulous research into high-quality materials, sophisticated design, and a commitment to artisanal perfection.
To stay informed about the latest news and trends, subscribe to our newsletter on the homepage or follow our social media profiles.
Yes, we are committed to reducing our environmental impact. Explore our "Environmental Commitment" section to learn about our sustainable practices.
For information on partnerships, please contact us via our "Collaborations" page and we will be happy to explore opportunities together.
Order Status
Yes, once it has been shipped, you will receive an email with a link to track your order. You can also monitor the status by logging into your Vivanti account.
Contact our customer service team immediately with a photo of the damage. We will resolve the situation by replacing the item or refunding the amount.
Please contact our customer support number as soon as possible to check if a change is possible. However, we cannot guarantee any changes once the order has been processed.
The standard processing time is 1-2 business days. However, this may vary during periods of high demand.
Yes, contact us within 24 hours of placing your order to cancel it. After this period, the order may already be in the preparation stage.
Shipping and Payments
We accept payments via major credit/debit cards and other secure methods during checkout.
Currently, we only offer delivery to your home or to the address specified during checkout.
International shipping costs vary based on the destination. You can calculate the costs during checkout before payment.
We periodically offer discounts and promotions. Subscribe to our newsletter to stay updated on current offers.
Yes, during checkout you can select the express shipping option, which involves additional costs.
Returns and Refunds
We accept returns within 30 days of the purchase date. Visit our "Returns" page for further details.
Once we have received the return and verified the item, we will issue the refund within 5-7 business days via the original payment method.
Return shipping costs are the customer's responsibility, unless the item is damaged or defective.
Yes, our return policy also applies to items purchased during promotions or sales.
Contact us within 48 hours of receipt with a photo of the item. We will replace the item or issue a refund according to your preference.